Rebrand

FAQs

We consolidated our services and identity under one global name—Clearing. This change better represents our evolving offerings and allows us to deliver a more streamlined, unified experience for our clients worldwide.

You’ll notice our new name, logo, and website design. Your usual services and contacts remain the same, but we’ve introduced an enhanced payment platform and will continue expanding our capabilities under the Clearing brand.

Our transition to the Clearing brand officially went live on March 4th. All references to Everpay are gradually being phased out, though you may still see remnants of our old branding as we finalise the update.

Yes. We are the same legal entities and continue to honour all existing contracts. We simply trade under the single brand name, Clearing.

Immediate Benefits: Access to our new, more feature-rich payment platform.

Long-Term Benefits: Ongoing improvements in platform functionality, a broader suite of services, and continued investment in technology to support your growth.

For a limited time, you might still encounter Everpay references as we complete our transition. We appreciate your patience and will phase out all Everpay materials as soon as possible.

No, not all clients will have access to the new platform. Depending on which platform you currently have access to will depend on whether you can access the new platform.

We will contact you individually with details on whether you will remain on the existing or new platform.

Access to the new platform is being phased – we will contact you with via email. Once you have access, our new platform is available at app.clearing.com. Simply log in with your updated credentials (or follow any specific instructions sent to you by email). If you need guidance, please contact your account manager or reach out to our support team.

Your username remains the same, but you’ll need to set a new password and re-enable two-factor authentication if you haven’t done so yet. Instructions are being shared shared via email; please reach out if you require further help.

The old portal is will be decommissioned. We’ll alert you before it’s fully deactivated. In the meantime, you will have read-only access to your historical data.

We aim to maintain seamless service. If any maintenance windows are necessary for final updates, we’ll notify you in advance.

Our team remains the same, but our email addresses now use @clearing.com. Your account manager will notify you of any relevant contact updates.

Your past transactions remain secure and accessible in the old Everpay portal for a short transition period. We’ll let you know in advance when this access is scheduled to end.

Rest assured your account details will remain the same.

No. You will need to reactivate once you have received an email to activate your new account.

No, but we’ll send you a welcome letter confirming the changes from Everpay to Clearing for your records.

We have consolidated all phone numbers to: +44 (0) 20 8154 3174

Emails sent to old Everpay addresses will forward automatically to our new @clearing.com addresses for a transitional period. We’ll keep you informed before decommissioning the old addresses.

If you have any further questions, feel free to reach out to your account manager or our support team. We appreciate your support as we continue to enhance your payment experience under the Clearing brand.